Unless noted otherwise in the ordering pipeline, Athames.com ships all items within three business days (Monday through Friday) of receiving confirmed payment on your order, except on holidays federally recognized by the United States of America. You will receive notification of any delay or cancellation of your order.
We do not offer returns, refunds or order cancellations. We will, however, replace defective, misrepresented or unshipped merchandise. Note that these conditions very rarely happen (only one time in our first five years of doing business).
Please refer to the Athames.com Product Return Policy for additional information. You may also contact Athames.com at 855-284-2637 to request a refund or get information about any additional return policies that may apply to your order.
Orders will be shipped within three business days of payment clearance in the event an item is not on back-order. If an item becomes unexpectedly back-ordered (or discontinued, as occasionally the case), we will credit you for free shipping on your next order (or apply an additional discount if you already qualify for free shipping). In the event that an item is discontinued, we offer you the option of either a full refund, or a store credit plus either free shipping or an additional discount. Your satisfaction is our utmost priority!
Sales tax is not separately calculated and collected in connection with items ordered from Athames.com through the Athames.com Site unless explicitly indicated as such in the ordering process. Items ordered from Athames.com may be subject to a sales tax of 6.35% when shipping to Connecticut residents. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Athames.com through the Athames.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
We're glad you asked. To help celebrate the launching of our new website, we are offering MASSIVE discounts on almost every item we offer.
Please take your time, browse the site, and check out your favorite products at the LOWEST prices on the web!
Is something BROKEN?
If you are having trouble placing an order, or something is otherwise broken, PLEASE call us immediately at 1-855-ATHAMES or send an e-mail to [email protected] to let us know! Even if you just leave us a quick message you'd be doing us a HUGE favor!
Let us showcase your work!
Do you have a tarot card deck, custom ritual tools, handmade jewelry, journals or other crafts you want to sell? Have you published (or are looking to self-publish) a book, CD or other media item? We want to show you to the world! Our company loves to give exposure to new artists and it's not something we ever have or ever will charge for. Let us blog about your product, shoot some video, and give extra exposure to it on our website! If you have a legitimate product that is ready for market (no new ideas, please-- only finished products) you need to contact us right now at 513-443-2537 to speak with us about distribution.
Finder's fee for bugs!
We've only launched this new website very recently (in the first quarter of 2012). There are still a ton of features being added every day and we're constantly trying to optimize the user experience. If you report a bug we didn't already know about, we'll even give you a discount on the next order you place!
Are we in New Orleans?
If you are asking this question, you've probably noticed that we use a lot of Mardi Gras colors on our site (purple, gold and green). This wasn't entirely intentional... more of a meditative choice after thousands of hours of staring at our own site during development. We slowly and naturally gravitated toward the colors we're using now over the course of hundreds of site revisions.
So, to answer the question, we're not based out of New Orleans (although we DO love Mardi Gras!) Our company is based in the teeny-tiny state of Connecticut, tucked away in the New England corner of the United States.
In case you want to send us things (so long as they do not tick or make people sick), here's our mailing address: 125 Main Street #740 Southington, CT 06489
Content theft or unauthorized reproductions will be prosecuted with extreme prejudice. Seriously, we're not kidding. We have worked extremely hard to create a unique website and community here. Don't even attempt to copy anything without explicit written permission.
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a licensed physician before making changes to your dietary regimen. Athames, bolines, daggers, and herbal smoking blends are not for sale to MA residents or those under the age of 18. All products shipped internationally are subject to US export control laws and the laws of the country where you reside. Additional terms and conditions may apply.